Blue Reef is a global yacht charter services company with many suppliers and customers across Europe, Americas and Asia, and with employees in the US and Europe. Due to rapid growth of the business, it is vital everybody has a “single version of the truth”. Everyone must have access to the same documents, and everyone must have visibility of each interaction with our clients, thereby dramatically improving the customer experience.
Due to the global nature of our business, we needed a web based, On Demand CRM solution. We looked at salesforce.com, Seibel On Demand, and ACT! Online. We selected AppShore because they provide everything we needed from Salesforce.com, but at a much lower cost.
We have never had any problems that required us to contact AppShore support.